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AI · CALL QUALITY
AI Call QC
Every inbound and outbound call reviewed, not a sample.
Finds the recording, transcribes it in Iraqi dialect, grades it against your own scorecard, classifies it, checks policy, and reads how the customer felt by the end.
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BY THE NUMBERS
43,075
calls through the pipeline
3,184
hours of audio reviewed
219
agents covered
~1,900
calls reviewed per day
Of 36,106 scored calls, 4,715 fell below 60% — calls a sampled QC process would almost never have heard.
WHAT IT DOES
Features
01
Speaker separation
Agent and customer split cleanly on single-channel audio.
02
Iraqi-dialect transcription
Tuned for how your customers actually speak.
03
Your own scorecard
Grading grounded in your procedures and knowledge base.
04
Business categories
Every call classified by the topics your business defines.
05
Customer trajectory
How the customer felt by the end, with a churn-risk score.
06
Fast supervisor re-grade
A human can override any grade in under a minute.
See it working on your own case
A short call, a live demo on real data, and a clear answer on whether it fits.
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