Own the customer relationship, do not rent it
Chaay runs the loyalty programme and BabylAI answers on WhatsApp and Instagram — so the customer’s number and history belong to you, not to an intermediary.
Start with a measured pilot
Three problems that repeat in every business we visit
You do not know who they are, how many of them there are, or which week they stopped coming.
You pay a commission on every order, and the customer’s number stays someone else’s property.
The complaint reaches you after the customer has left, with no way to know which branch or which hour.
What we bring ready-made
Points, tiers, stamp cards and QR-redeemed vouchers, with 200+ ready campaigns that win back the customer about to lapse before he goes.
Answers prices, bookings and branches in your customer’s dialect, and escalates to a person when it should.
Orders through your own channel with no intermediary owning the customer, and a dashboard comparing branches on the same measure.
BabylAI in production — in numbers
One channel, one month, one agreed measure
We run the programme on a single channel or branch for a month, against a measure you pick up front — repeat-visit rate or response time. If it does not move, it stops.
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